Shipping

adidas charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates are as follows:

• Standard delivery – $10.49
• Express delivery – $15.99

For all orders exceeding a value of $100, standard shipping is offered for free.

shopadidas.ca can ship anywhere in the Canada.

Each shipping method has its own restrictions and charges, which will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

• Standard Shipping, 1 – 5 business days
  Your order will ship the same or next business day
• Express Shipping, 1-2 business day
  All orders placed before 11:00am on business days ship the same or next day. You can expect your order to arrive before 5:00pm the next business day in some areas.

 

Province	Standard	Express
Ontario	1-3	1-2
Quebec	1-3	1-2
Alberta	3-5	1-3
Manitoba	3-5	1-3
Saskatchewan	3-5	1-3
Nova Scotia	3-4	1-3
Prince Edward Island	3-4	1-3
Newfoundland & Labrador	3-6	1-3
British Columbia	4-6	1-3
Yukon Territories	4-7	2-3
Northwest Territories	4-7	2-3
Nunavut	4-7	2-3

All units refer to business days, exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.

• Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays.
• We cannot deliver to PO boxes.
• We do not refund shipping costs for returned items.
• Please call our Customer Service team at 1 888 823 4327, if you have any questions.

You can track your order by going to your Order History under My Account. Find the order that you want to track and click on the tracking number in the “Status” column. This takes you to the UPS website where you can find the most up-to-date information available.

Please note that until UPS updates their computer with your tracking information, you'll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, UPS usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later.

Some orders are packaged in more than one box. Each box will have its own unique tracking number.

Possible statusses are:

• Received
  This status means that your order has been received by the system but that it hasn't yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us.
• Transferred
  This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.
• Order shipped
  This status means that your order has left our warehouse and is now either in the hands of UPS or has already been delivered by UPS. You can click the UPS tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the UPS shipping link.
• Returns Received
  This is an additional status that will appear in case you have decided to return (part of) your order. This will indicate that the returns have been received and accepted. You will also receive an e-mail when your returns have been received and accepted.
• Order completed
  This status is indicated when the order is no longer traceable at UPS because the order has taken place too long ago.

To look at orders you've placed in the past, go to My Account and select Order History.

You'll need to login with your account username and password. If you don't have an account, you can learn how to sign up for one by clicking here.